Privacy Policy

Effective Date: August 1, 2023
Last Updated: September 3, 2025

1. Who We Are

This Privacy Policy explains how Funnel Freedom, LLC ("Funnel Freedom," "we," "us," or "our") collects, uses, shares, and protects personal information in connection with Funnel Freedom and our related services and applications (the "Services").

Mailing Address: Albuquerque, NM
Support Email: [email protected]

2. Scope

This Policy applies to visitors, account holders, and users of the Services. By accessing or using the Services, you agree to the practices described in this Policy.

3. Information We Collect

  • Account Information - name, email, phone number, business details, username, password.
  • Billing Information - payment method details and billing data processed by our payment processors (e.g., Stripe). We do not store full card numbers on our servers.
  • Usage Data - activity logs, device and browser information, IP address, pages viewed, features used, time-stamps.
  • Customer Content - data you input or upload into the platform (contacts, funnels, assets, messages, campaigns, files).
  • Communications - email and SMS content you send through the Services, support requests, survey responses.
  • Cookies and Similar Technologies - cookies, pixels, and local storage for authentication, analytics, preferences, and performance.

4. How We Use Information

  • Provide, operate, secure, and improve the Services.
  • Authenticate users and prevent fraud, abuse, and spam.
  • Process subscriptions, invoices, and payments.
  • Enable marketing features you choose to use - including email and SMS - and comply with opt-in and opt-out requirements.
  • Provide support, respond to inquiries, and send important service updates.
  • Analyze performance and usage to develop new features.
  • Comply with applicable laws and enforce our Terms & Conditions.

5. Legal Bases for Processing (EEA/UK users)

  • Contract - to provide the Services you request.
  • Legitimate Interests - to secure, improve, and market our Services in ways that respect your rights.
  • Consent - for certain marketing and cookies where required.
  • Legal Obligation - to comply with laws and regulatory requests.

6. How We Share Information

We do not sell personal information. We share information as follows:

  • Service Providers and Subprocessors - vendors that help deliver the Services and operate our business, such as platform hosting and infrastructure (e.g., GoHighLevel), payment processing (e.g., Stripe), email and SMS delivery, analytics, and support tools. These parties process data under contractual obligations consistent with this Policy.
  • Legal, Safety, and Compliance - to comply with laws, lawful requests, and to protect rights, safety, and property.
  • Business Transfers - in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

7. Third-Party Services

The Services integrate with third parties you may choose to use - for example GoHighLevel infrastructure, Stripe payments, and email/SMS providers. Your use of third-party features is subject to their terms and privacy practices. We are not responsible for third-party content or policies.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Services, remember preferences, perform analytics, and support security. You can control cookies through your browser settings and - where required - consent tools shown on our site. Disabling cookies may limit some functionality.

9. Marketing Communications, Email, and SMS

  • Email - we may send service, transactional, and marketing emails. You can unsubscribe from marketing emails using the link in the message.
  • SMS - if you opt in, we may send SMS messages. Message and data rates may apply. Frequency varies. Text STOP to opt out and HELP for help.
  • You are responsible for obtaining and documenting valid consent from your contacts and for complying with applicable laws, including CAN-SPAM and TCPA, when you use our platform to send communications.

10. Data Retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and context.

11. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is guaranteed to be 100 percent secure.

12. International Transfers

Your information may be stored and processed in the United States and other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

13. Your Rights

Your rights may include:

  • Access - request a copy of your personal information.
  • Correction - request correction of inaccurate data.
  • Deletion - request deletion where permitted by law.
  • Restriction - request we limit certain processing.
  • Portability - request a portable copy of data you provided.
  • Objection - object to processing based on legitimate interests.
  • Withdraw Consent - where processing is based on consent.

California (CCPA/CPRA) - California residents may have rights to know, access, delete, correct, and opt out of certain sharing. We do not sell personal information as defined by the CCPA/CPRA.

To exercise rights, contact us at [email protected]. We may verify your identity and request additional information to process your request.

14. Self-Service Data Export and Sub-Accounts

You are responsible for exporting and securing your own data while your account is active. Funnel Freedom does not package, migrate, or transfer data or sub-accounts to other agencies.

Our proprietary content, templates, automations, and features provided within your account are licensed for your use during your subscription but remain our property and are not transferable.

15. Children’s Privacy

The Services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a minor has provided personal information, contact us so we can remove it.

16. Do Not Track

Some browsers offer a Do Not Track feature. There is no common standard for responding to DNT signals, and we do not respond to them. We continue to monitor developments.

17. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the Services after changes become effective means you accept the updated Policy.

18. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, contact:

Funnel Freedom, LLC
Albuquerque, NM
[email protected]